The Dell XPS 15 9560 Review: Infinity Edge Part Twoby Brett Howse on July 31, 2017 8:00 AM EST
Dell already had one of the best designs for a notebook with the XPS 15 9550, so it is perhaps not a huge surprise to see them evolve that design only slightly for this year. It keeps the same thin-bezel design that has catapulted the XPS lineup into the distinctive look and feel they are known for today. Although the XPS 13 is more impacted by the thin bezels in percentage shrunk, Dell still offers the smallest 15.6-inch notebook around with the XPS 15.
Dell uses a machined aluminum top and bottom, and sandwiched in the middle is a carbon-fibre keyboard deck with a soft-touch coating. It makes the laptop very easy to use for extended periods of time, without the sharp edges that some all-metal laptops suffer from, but the coating can be a bit of a fingerprint magnet.
The keyboard is backlit in white, with multiple levels of brightness. It features a six row keyboard too, and without the extra width allowed by wider bezels, Dell doesn’t try to squeeze in a number pad, which is the right decision. Even on larger 15.6-inch laptops, that can make for a pretty cramped keyboard experience, with oddly placed keys. The XPS 15 features a fairly typical keyboard arrangement, with perhaps only the half-height arrow keys being a concern for some typists, although they are well spaced and shouldn’t pose much of an issue even for the pickiest of keyboard users.
The key travel itself is a bit disappointing. It features 1.3 mm of travel, which is likely due to the lack of space inside to offer a thicker keyboard. The keys don’t have the reassuring click sound either, with a more muted, mushy feel. We’ve been spoiled by some great laptop keyboards over the last couple of years, and the XPS 15 can’t reach that lofty goal. As with anything, a person would get used to it over time, but there are better keyboards out there.
The trackpad is smooth, and generously sized. The width is much more traditional than some devices which have gone with the ultra-wide trackpads, and because of this it feels more natural. There’s less hitting your palms on the trackpad too.
New to the XPS 15 9560, and tucked over on the right side of the keyboard deck, is a capacitive fingerprint reader. With Windows Hello integration, this gives you the option of using biometrics as a logon choice. The fingerprint reader is very responsive and has almost never missed a finger in the time here. Some people prefer the tactile feel of a fingerprint reader over a facial-recognition login method, but regardless, it’s nice to have at least one Windows Hello biometric option to speed up login.
The right side features the SD card reader, USB 3.0 with PowerShare, and a battery gauge indicator. The left side has the charging port, another USB 3.0 with PowerShare, full sized HDMI 1.4, a headset jack, and the Thunderbolt 3 connector. Other laptops may have more USB ports, but two A ports are generally enough for most people, and those that need more can easily tap into the USB-C port for far more bandwidth if necessary.
It's hard to say more about the XPS lineup at this point, since it’s become such a well-known design in the last couple of years. If you’ve not had a chance to see one in person, it’s probably worth a look. The smaller bezels really do reduce the bulk of the notebook, with the one downside in Dell’s case of a poorly positioned webcam at the bottom of the display. Dell wants to keep the top and side bezels the same size for aesthetics, and heavy webcam users will not appreciate this, with a less than flattering up-the-nose result. Since the launch of the Infinity Display, other manufacturers have done thin bezels, but with a thicker top bezel to allow space for the webcam. Not everyone uses the built-in webcam though, so whether this is an issue to anyone will be up to them.
Regardless, the XPS 15 is still one of the most striking large form factor laptops around, and Dell has managed to make it a compact device without lowering it to Ultrabook levels of performance.
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yetanotherraj - Monday, July 31, 2017 - link"Near the end of 2015, Dell rolled out their new XPS styling queues" ... you mean "cues"?
linster - Monday, July 31, 2017 - linkWhere is this option to select the Intel WiFi card instead of Killer? Configuration tool on Dell's website isn't giving me an option to do this.
petteyg359 - Monday, July 31, 2017 - linkI'd rather have the Broadcom chip in the Killer than Intel. Broadcom's Linux drivers actually work reliably, unlike Intel who was putting out buggy as hell drivers for their card in my L502x XPS 15. Several months of broken Wi-Fi and constant connection fails and dropping every two minutes in few rare success cases was great fun...
Brett Howse - Monday, July 31, 2017 - linkKiller is based on Qualcomm not Broadcom.
petteyg359 - Tuesday, August 1, 2017 - linkYep. I appear to have been brainless yesterday. Point remains, just search and replace :) I'll take everything Atheros over Intel any day.
Vatharian - Monday, July 31, 2017 - linkWhat is this 99 Wh limit you mention at the beginning of the article?
tipoo - Monday, July 31, 2017 - linkYou can't fly with more than a 100Wh battery, so most laptops are at most 99Wh.
SaolDan - Monday, July 31, 2017 - linkIntel 6D 530?? HD?
twtech - Monday, July 31, 2017 - linkI have the 9550, which has the same chassis & display with different internals. Overall, I like the laptop - I wish every manufacturer would use a similar layout that maximizes display size. But I've had quite a few issues with it, and I'm wondering if any of them apply to the 9560.
One of the big ones was an issue with the integrated graphics drivers - I don't know if it was actually an overheating issue later mitigated by the updated drivers, or if the software was just buggy, but for quite a while the driver would crash and restart repeatedly. I thought the machine was damaged - turned out a driver update was all that was needed to fix it, but it took months to get it. That issue I assume has probably been fixed.
The spacebar on the keyboard may be impeded by the battery ribbon cable that runs underneath it, if the cable is at all loose. A loose battery cable sticks up a bit, it interferes with the spacebar, causing it to intermittently not register keypresses. This one could still be an issue for the 9560 if nothing has changed about the design or manufacturing process.
I also recently had an issue with battery swelling in my 9550. It manifested itself as an increasingly hard-to-click touchpad - it's probably actually a good thing that it did, because an expanding battery is an explosion risk otherwise. Searching for information on the ultimately-unusable touchpad led me to the source of the problem. Apparently the battery is susceptible to the issue if you leave the laptop plugged in most of the time. I self-replaced the battery which isn't very difficult - provided you have the right tool to remove the screws.
CubicleHermit - Monday, July 31, 2017 - linkNice review. I've had mine for about two months now, and agree with almost everything you've said. The one exception is the absolutely awful time I had for the first few weeks with the Killer wireless card which among other problems would not connect to the EAP authenticated network at my work or work at all under Linux which I dual boot. Fortunately, unlike some other machines, the wireless card is still a plain M.2 card and was dead easy to replace with an Intel 8265 which works much better.
The only annoyance opening the machine is the Torz TX5 screwdriver needed, and that is the same one as all of Dells other extrathin XPS and Precision models so it was easy to find.